Job Title: Customer Relationship Officer
Job ID: 373110
Job Function: Consumer Banking
Location: Lagos
Job Description
To acquire, deepen and grow Priority Banking
customer relationships through effective
relationship management . Focusing especially
on the analysis and satisfaction of Priority
customers personal finance and investment
needs.
Key Roles & Responsibilities
Achieve branch overall profitability target
Actively grow the Priority & International
Banking segment through New to Bank
customer acquistion
Implement and execute regular sales activities
to generate business for the segment
Increase customer satisfaction and service
quality as per established standards
Lead generation through organised sales
presentations to groups and organisations
Solicit referals from other parts of the group as
well as busines referals to other business units
Maintain excellent customer experience and
grow customer loyalty
Portfolio growth
Grow product holdings per customer
Grow the number of customers signed on to
alternate channels
Resolve customer complaints within the
expected time frame
NIL fraud
Dormant account reactivation
Improve the branch and segment NPS scores
Consistently adhere to local and international
regulatory standards
Qualifications & Skills
Strong Banking and Financial Institutions sales
experience.
University graduate with strong academic
credentials
Sound knowledge of banking products and
services, banking procedures, local laws and
regulations
Excellent financial market knowledge and
competitive awareness
Strong interpersonal and communications skills
Team player who shows initiative and
assertiveness
Sales driven
Strong customer service orientation
Application Closing Date
17th March, 2013
Method of Application
Interested and qualified candidates should:
Click on the link below to apply
https://cgportal.global.standardchartered.com/psc/hrms/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_CE.GBL?FolderPath=PORTAL_ROOT_OBJECT.HC_HRS_CE_GBL2&IsFolder=false&IgnoreParamTempl=FolderPath%2cIsFolder
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